Return and Refund Policy

At Hit The Chic, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return or exchange in accordance with the policy below.

Return Eligibility

We accept return and exchange requests within 30 days of delivery.

To be eligible for a return or exchange, items must be unused, unworn, unwashed, and in their original condition with all tags and packaging included.

Items that show signs of wear, washing, damage, stains, odors, or missing original tags may not be accepted for return or exchange.

Return Method

Returns are accepted by mail only. We do not accept in-store returns or returns at drop-off locations.

To start a return or exchange, please contact us at info@hitthechic.com with your order number and the reason for your request. Our customer support team will provide return instructions.

Please do not send items back without contacting us first, as returns sent without prior authorization may not be accepted.

Return Shipping Costs

Return shipping costs are the customer's responsibility, unless the item you received is incorrect, damaged, or defective.

We recommend using a trackable shipping service, as Hit The Chic is not responsible for returns lost in transit.

Restocking Fee

We do not charge any restocking fee for eligible returns or exchanges.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at info@hitthechic.com as soon as possible with your order number and clear photos of the issue.

We will review your request and help resolve the problem. If the issue is approved, we may offer a replacement, exchange, or refund depending on the situation and product availability.

Exchanges

We accept exchange requests for eligible items within 30 days of delivery.

To request an exchange, please contact us at info@hitthechic.com with your order number, the item you would like to exchange, and the preferred replacement size or item.

Exchanges are subject to product availability. If the requested size or item is unavailable, we may offer a refund to your original payment method after the returned item is received and approved.

Customers are responsible for return shipping costs for exchanges, unless the item received is incorrect, damaged, or defective.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method.

Refunds are processed within 3 business days after the returned item has been received and approved.

Please note that your bank or payment provider may take additional time to post the refund to your account.

Currency

All refunds are processed in USD. The final amount received may vary depending on your bank, payment provider, or currency conversion fees.

Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us:

Email: info@hitthechic.com
Phone: +1 301-888-3018
Address: 235 Fifth Ave, Redwood City, CA 94063, United States